Refund policy
All items with custom functional modifications (custom firmware, hardware rework, adjusted parameters, exclusive feature programming, customized circuit & power settings) are final sale.
We do not offer refunds or exchanges due to wrong selection, unsatisfied function experience, or changed mind after production.
Valid claims accepted within 14 days of delivery only if:
1. Functions modified incorrectly per your confirmed requirements
2. Manufacturing defects or broken units in transit (video & photo proof required)
For verified errors, we provide free re-modification replacement or full refund.
Damaged or Defective Items
If your smart lock is damaged during transit or has factory quality defect, please email us with photos/videos within 48 hours after receiving the package. We will provide free return label, cover shipping cost and arrange replacement or full refund after inspection, no restocking fee.
Order Cancellation
Full cancellation is available before your order ships. Once shipped, cancellation counts as customer return with relevant return fees applied.
Warranty
All smart locks include a 1-year limited warranty for factory defects under normal household use. Physical damage, improper installation and man-made damage are not covered by warranty.
Contact
Email: tenontech@gmail.com